We want you to be happy with your purchase. If something is not right, you can return eligible items under the terms below.
Return Window
Return requests must be submitted within 30 days of delivery. Items returned without an approved request may not be processed.
Condition of Items
Items must be unworn, unwashed and undamaged, with all original tags attached and in their original packaging. Please try garments on over your own clothing and avoid perfume, deodorant or makeup transfer.
Non-Returnable Items
For hygiene reasons, certain items such as swimwear, lingerie, bodysuits, earrings and final-sale items cannot be returned unless faulty.
How to Start a Return
Email crocico@outlook.com with your order number, the item(s) you wish to return and the reason. Our team will confirm the return address and instructions. Please do not send items back before receiving approval.
Return Shipping
Return shipping costs are the responsibility of the customer, except where the item arrived faulty, damaged or incorrect.
Refunds
Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are not refunded unless the return is due to our error.
Exchanges
As stock changes quickly, we recommend placing a new order for the item you want and returning the original item for a refund.
Company Information
Zhuzhou Haoming Trading Co., Ltd.
Room 0052, Live Broadcasting Area, 7th Floor, Jindi Commercial Plaza, No. 222 Renmin South Road, Jianning Street, Lusong District, Zhuzhou City, Hunan Province, China
Email: crocico@outlook.com
Business hours: Monday to Friday, 9:00 - 18:00 (GMT+8). We usually reply to emails within 24 hours.